Skip to content CORONAVIRUS ANNOUNCEMENT

An Announcement Regarding COVID-19

Update 9th May

We Are Open!

At Exceptional Dental Care, our top priority is the health and well-being of our patients, families, staff and community. In this unprecedented time, we are deeply committed to keeping everyone safe.

The government has now eased dental service restrictions to ‘Level 1′. This means we will now be able to treat our patients again and perform dental checkups and cleans, as well as all our other services.

For any enquiries, please contact our friendly team.

To keep you safe, we will be also asking all patients if they have:

  • returned from overseas or interstate travel in the past 14 days
  • felt unwell, including but not limited to symptoms of COVID-19 such as fever, cough, sore throat or shortness of breath
  • had any contact with a confirmed or suspected case of COVID-19 in the past 14 days

If you answer YES to any of these questions, we cannot provide routine dental care and will reschedule the dental appointment for 14 days after their return from overseas, interstate or contact with a COVID-19 case, or when their symptoms have resolved and they are no longer considered a risk.

We wish all of you continued health and strength. Physical distancing, social connection! Wash hands! We can beat this together!


Update 31 March

The Australian Dental Association has announced Level 3 restrictions for dentists. At this time we can only treat urgent or emergency cases after talking to patients on the phone and determining if it is safe and appropriate to come into the practice for treatment. This is an important update that will protect our patients safety and the safety of our staff.


Covid-19 connectionAbout the ONLY thing on people’s minds right now is the Coronavirus. So let’s talk about it.

The purpose of this notice is to keep you informed about the proactive approaches we’re taking with regard to the COVID-19 situation.

We take your health and welfare seriously. And while we’ve always been committed to sanitation and infection control, rest assured we’re taking special precautions these days.

  • Hand sanitizer is provided for use in our reception area and throughout our practice.
  • All surfaces, equipment and adjusting tables are regularly sanitized with disinfectant.
  • Team members will continue proper hand hygiene in accordance with federal guidelines and adhere to proper cough etiquette.
  • We will complete a written/verbal screening process for all new and returning patients to keep the clinic secure for everyone.
Please ring us to cancel your appointment if you have flu-like symptoms such as fever, runny nose, cough, shortness of breath, sore throat.

We would look forward to welcoming you back once your symptoms resolve. Most of us have never experienced anything like this in our lifetime. It’s an evolving situation and we’ll keep you informed if anything should change. But for now, it’s full speed ahead, helping our patients one mouth at a time.

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